Refund Policy

Version 2026-10-22 · Last updated 22 October 2026

This policy explains refunds for the paid Cibeety plans (Plus and Pro). Paid orders are processed by our online reseller Paddle, the merchant of record, so refunds are issued by Paddle on our behalf. It applies together with section 8 of our Terms of Service and Paddle's Checkout Buyer Terms. The free plan costs nothing, so there is nothing to refund.

1. 14-day refund

You can ask for a full refund of the first payment for a plan within 14 days of that payment, for any reason. You do not have to explain, and using the plan during those days does not reduce the refund. If we refund a plan, it ends when the refund is issued.

If you were charged for a monthly renewal you did not mean to continue, ask within 14 days of that charge and we will refund it.

2. Your legal rights

If you are a consumer in the EU or the UK, you also have a statutory right to withdraw from a distance purchase within 14 days. If you are a consumer in Brazil, the period is 7 days. This policy never limits rights that the mandatory law of your country gives you.

3. How to ask

• Write to yasenpsyco@gmail.com from the email address you used at checkout and, if you have it, include the receipt or transaction number; or
• use the link in your Paddle receipt to open the Paddle buyer portal and request the refund there.

We aim to answer within 5 business days.

4. How long it takes

Paddle sends the refund to the original payment method. It usually arrives within a few business days after it is approved, and your bank may need longer. The refund is made in the currency you paid; the amount in your own currency can differ slightly because of exchange rates.

5. Cancelling is not the same as a refund

Cancelling stops future charges but does not refund a payment that has already been made. You keep access until the end of the period you paid for. You can cancel at any time in the app (Profile → Manage subscription) or through your Paddle receipt.

6. Charges you do not recognise

If you see a charge you do not recognise, or you were charged twice, write to yasenpsyco@gmail.com first so that we can fix it quickly.

7. Contact

Daniil Agalakov, individual entrepreneur (Georgia), identification code 322783065 · 5 Avto Varazi Street, Vake-Saburtalo, Tbilisi, Georgia · yasenpsyco@gmail.com